|
|
 |
|
|
Do you have a store front?
We do not have a store front. All orders must be placed online; however, we'll be more than happy to
answer any technical questions you might have by email or over the phone.
- Product Information and Technical Assistance Phone Line: (647) 204-7209
(Top)
|
|
|
Is this product in-stock?
We stock all our products and ship according to the advertised timeframe for that item.
If a product is Out-of-stock, it will not be included during the "Check Out" and it will be marked as "Sold Out"
with description of the item(s).
(Top)
|
|
|
How do I Order?
We have provided you with a comprehensive and secure E-Commerce shopping facility:
PayPal Shopping Cart (E-Commerce)
Add the items you want to purchase to your shopping cart.
You can view or update your shopping cart at anytime during your stay.
Once you are ready to check out, simply enter your PayPal account and complete your shopping.
If you don't have a PayPal account you can enter your information and pay by one of the major credit cards
such as Visa or Master Card. You do not need a PayPal account to complete your purchase.
Upon the completion of the transaction, PayPal E-commerce will send you a receipt for your purchase.
(Top)
|
|
|
Can I place my order over the phone?
No, all orders must be placed on-line. We use a comprehensive and secure E-Commerce shopping facility with real time inventory system.
If you have any technical or product specific questions, we'll be more than happy to answer them over the phone.
(Top)
|
|
|
|
|
|
|
What are your payment methods?
E-Commerce (shopping cart)
- You can click on "PayPal Check Out" button to use your PayPal account and complete the payment.
- If you don't have a PayPal account, You can click on "Check Out" button. You can enter your information and pay by major credit cards
such as Visa and Master Card. You do not need a PayPal account to pay by credit card.
(Top)
|
|
|
How secure is the CORETAC SOLUTIONS
website?
Our website is secured via the toughest and most sophisticated available security products from GeoTrust.
GeoTrust® is the world's second largest digital certificate provider.
More than 100,000 customers in over 150 countries trust GeoTrust to secure
online transactions and conduct business over the Internet. Their range of
digital certificate and trust products enable organizations of all sizes to
maximize the security of their digital transactions cost-effectively.
(Top)
|
|
|
How safe is your Website and PayPal Shopping Cart?
PayPal is designed from the ground up to be one of the safest ways to
shop online. Unlike other financial institutions, PayPal payments
are sent without sharing financial information. In fact, PayPal never
shares your financial information with or sells it to merchants.
Your personal information is stored on PayPal servers and heavily guarded, both physically and electronically.
Data Encryption:
Safeguarding your financial and personal information is one of our most important priorities.
That’s why PayPal automatically encrypt all sensitive information sent between your computer and their servers.
CORETAC SOLUTIONS Website:
Our website is secured via the toughest and most sophisticated available business security products from GeoTrust:
(Top)
|
|
|
Do I need a PayPal Account to checkout and Payment?
If you don't have a PayPal account, you can click on "Check Out"
button during check out.
You can then enter your information and pay with major credit cards
as a guest. You do not need a PayPal account to pay by credit card.
(Top)
|
|
|
What is Interac Email Money Transfer (EMT)?
Interac Email Money Transfer – just like sending cash, only now it’s done electronically Interac Email Money Transfers are a simple, convenient, and secure way to send and receive money directly
from one bank account to another. All you need is access to online banking through
participating financial institutions,
and you can send money to anyone with an email address and a bank account in Canada — without sharing
any personal or financial information. It's a great alternative to cheques and cash.
Your Interac Email Money Transfer is protected
With Interac Email Money Transfers, your money never actually travels by email. Email is only used to
notify the recipient and to provide them with instructions on how to deposit money. Your financial institution
and your recipient’s financial institution transfer funds using established and secure banking procedures.
Interac Email Money Transfers rely on several security measures
- Encryption technology
- Confidential user IDs and passwords issued by financial institutions
- A secure login process
- A security question and answer to ensure only the intended recipient receives the money
- 128-bit browser encryption
The benefits of Interac Email Money Transfer
- Send and receive money directly from and to your existing bank account
- The money can be accessed immediately after the transfer is accepted
- There's no need to share personal or financial information, allowing you to keep your address,
phone number and account information private
- The security question protects your transfer from being deposited by unintended recipients
- No need to set up new accounts, user ID or passwords — you're already in online banking
- Email carries the notification, so no need to get stamps or to find a mailbox
Tracking your transfer
As a sender - Interac Email Money Transfer confirmation numbers are saved in your online banking history.
In addition, you will receive an email notification once the intended recipient has accepted the transfer.
As a recipient - You will receive an email notification when the transfer is sent, indicating the amount
as well as instructions for depositing it.
(Top)
|
|
|
|
|
Do I have to pay taxes and how much?
All Canadian residents will be required to pay Canadian taxes.
- Destination Sales Tax charges are based on the province (for example Ontario 13% HST,
QC 5% GST, BC 5% GST, etc.)
(Top)
|
|
|
What is your shipping policy?
All Orders (except optics/scopes) will be shipped with Canada Post Expedited
Shipping, which includes Shipping & Handling, Insurance, and Tracking Number. The tracking
number will be emailed once your order has been shipped.
We do not guarantee the delivery time of Canada Post once the order is shipped.
We will do our best to resolve any delays or non-delivery issues with Canada Post.
In-stock items are shipped within the advertised time as per item when full payment has been made and cleared for processing.
Items that are not in-stock will be shipped when they arrive.
CORETAC SOLUTIONS INC. may choose to hold your order if out-of-stock item(s) can be shipped together with
in-stock item(s). We will ship your complete order when all item(s) are in-stock.
You can track your orders at Canada Post Website.
Orders including scopes/optics such as Tangent Theta, Kahles, Schmidt & Bender, SIG Optics,
and ELCAN will be shipped via FedEx Express Air Service.
You can track your orders at FedEx Express Website.
By ordering from our online store, the customer:
- Agrees with our sales and shipping policies.
- Confirms to providing complete, accurate and current information on shipping address.
- Accepts responsibility for additional shipping charges (return and reshipping), in case of returns due to incomplete, inaccurate, out-dated shipping address or inaction/refusal to accept the package.
Please note:
CORETAC SOLUTIONS INC. does not ship outside of North America.
We generally only ship within Canada;
however, some products can be shipped to the USA.
Please look for this sign for exportable items to USA.
As for other countries we do not ship outside of North America.
(Top)
|
|
|
What are your shipping rates?
All Parcel Orders will be shipped with Canada Post Expedited
Shipping, which includes Shipping & Handling, Insurance, and Tracking Number. The tracking
number will be emailed once your order has been shipped.
We do not guarantee the delivery time of Canada Post once the order is shipped.
We will do our best to resolve any delays or non-delivery issues with Canada Post.
The shipping rates are based on Purchase Amount (before Tax) as follows:
| Purchase Amount
[Before Local Tax] |
Shipping Rate |
| |
|
| $0.01 - $59.99 CDN |
$19.00 CDN |
| $60.00 - $139.99 CDN |
$22.00 CDN |
| $140.00 - $189.99 CDN |
$24.00 CDN |
| $190.00 - $899.99 CDN |
$29.00 CDN |
| $900.00 +CDN |
$47.00 CDN |
(Top)
|
|
|
What is your order cancellation policy?
Please read carefully before ordering:
- There are no cancellations once your order has been processed
- There are no cancellations on special orders, special order items, or custom parts
- CORETAC SOLUTIONS will reserve the right to review and refuse any order cancellation request prior to processing
(Top)
|
|
|
What is your refund policy?
Please read carefully before ordering:
As per new PayPal refund policy, effective May 1, 2020 a
2.9% processing fee (PayPal Fee) will be charged on all authorized refunds.
Please review our sales conditions and accuracy of your order before completing the order.
Only authorized refunds will be accepted with an applied processing fee.
Examples of refunds that might be authorized are as follows:
- Order placed by mistake before processing(multiple quantities, wrong item, international orders, etc.)
- Multiple Order consolidation with authorized return shipping fee
(Top)
|
|
|
What is your return/exchange policy?
Please read carefully before ordering:
No Returns, No Exchanges.
Due to the nature of our products we do not accept product
returns or exchanges.
Unauthorized returned items will be sent back with no exceptions.
(Top)
|
|
|
What if I have a problem with a product?
Please send an Email to service@coretacsolutions.com within
7 days of receipt of the item with the following details:
- Contact Information and purchase information including date of purchase
- Details of the problem you have encountered
- If this is a technical problem, please provide pictures depicting the issue
Depending on the problem, we'll try to resolve the issue or present your case
to the appropriate manufacturer within 1-2 business days.
(Top)
|
|
|
Why haven’t I received a confirmation of my purchase?
Our E-Commerce system, automatically sends out a confirmation to your specified email account.
Please check the following:
- Your email account specified during purchase or PayPal Account
- Junk or Spam mail box of the specified email account
- Contact us at service@coretacsolutions.com if you do not find an email confirmation for your purchase
(Top)
|
|
|
Why haven’t I received a shipping notification or tracking information for my order?
Our shipping department sends a notification including
the tracking number to your specified email account once the order is shipped.
Please check the following:
- Allow for processing time specified for each product
- Your email account specified during purchase or PayPal Account
- Junk or Spam mail box of the specified email account
- Contact us at service@coretacsolutions.com if you do not find an email notification for your shipment
(Top)
|
|
|
What is your privacy policy?
CORETAC SOLUTIONS INC. will not give out your personal information (e.g. Name, Address, Email etc.) to anyone.
We only use your information for Shipping Products
and/or Information Updates.
(Top)
|
|
|
What is your product warranty policy?
All goods are as received from the manufacturer. Full manufacturer warranty applies.
Please read manufacturer's manual for warranty information upon arrival
of your order. CORETAC SOLUTIONS INC. will help exchange defective product(s).
Warranty does not cover shipping charges, misuse of the products or damages during installation.
(Top)
|
|
|
What are the terms and conditions?
CORETAC SOLUTIONS INC. advocates complete safety when dealing with
Firearm products.
Remember Safety First!
CORETAC SOLUTIONS INC. is not responsible for any matter of injury (or injuries), action(s), accident(s) caused
by the products that we sell here. The user(s), buyer(s), parent(s) and/or
guardian(s) (if user is under 18years old)
must ensure the safety and proper usage of the product. CORETAC SOLUTIONS INC. advises that the user(s) read
the Manufacture’s Manual for proper usage safety and maintenance instructions.
CORETAC SOLUTIONS INC. is not responsible for any matters regarding
safety once the product(s) have been sold.
By
purchasing from CORETAC SOLUTIONS INC, and/or viewing this web site; you agree to these Polices and Terms & Conditions.
CORETAC SOLUTIONS INC. has the right to change its Terms and Conditions at any given time.
CORETAC SOLUTIONS INC. is not responsible for errors or omissions on this web site.
(Top)
|
|
|
How do you conduct product tests?
We conduct various product tests before and during full adoption of a product on a regular basis. Our rejection rate to date is about 55% after completing overall tests. The tests we conduct are as follows:
- Field Tests
We conduct the majority of our tests in the field over an extended period of time.
We believe there is no substitution for field tests.
Although tests in control environments have their own applications, they can not replace field tests.
Field tests often subject the equipment to multiple conditions (temperature, moisture, UV, pressure, weight,
etc.)
at the same time.
We accomplish our field tests through various methods such our staff’s personal use in
the field and in the competition environment; feedback and questionnaire follow up from
our (Trial and Assessment program)
and finally feedback from our test customers.
- In House Controlled Environment Testing
These types of tests are conducted where field tests are not applicable or hard to carry out.
In many instances, we conduct these tests in addition to our field tests. These tests include
stress simulation such as pressure, drops, water submersion, heat and cold exposures.
- Research, study, and confirmation on other available product test results
This is always combined with other types of tests.
There is a lot of misinformation out there, so we tend to use this type of data as a verifier
or as a starting point to other types of tests.
(Top)
|
|
|
How do you select products, product lines and manufacturers?
We use our collective experiences & knowledge base, the price performance
and quality of each individual product to assist us in the selection process.
In addition, we give priority to manufacturers that are committed to innovation
and to working with us to serve our customers better.
We pick products that pass our tests and overall criterion
(see our test section).
We don’t simply pick a company or product line just because they have a few quality items or
just for having a large following in the industry. Our commitment and loyalty lie with our customers.
We go the extra mile to work with manufacturers to verify the quality,
oversee the quality assurance, and offer exclusive higher quality material in our products.
For example, we might work with manufacturers and suppliers to exclusively offer products made
from 1000 Denier Cordura vs. 600 Denier Cordura, use material with 4mm vs. 6mm of thickness or
offer KG Gun Coat vs. Anodize coating.
Although our selection process is very time consuming and costly, it provides our customers with
peace of mind knowing that we have done our part and they don’t have to go through the trial and error.
If you need more detail information regarding the quality and construction of any of our
products you can
contact us.
(Top)
|
|
|
Policy ...
|
|
|
|
Federal Government
Supplier Procurement Number: 800203150PG0001
